Sales Support Associate

1 week ago


Gatlinburg, Tennessee, United States Holiday Inn Club Vacations Full time
Job Summary

The Sales Support Associate is a key member of the Holiday Inn Club Vacations team, responsible for ensuring the smooth operation of the Resort Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist functions. This role requires a professional and organized individual who can provide a quality experience for our guests.

Key Responsibilities
  • Check-in and Departure Process: Perform all elements of the check-in and departure process for the designated sales and marketing department, ensuring accuracy and efficiency.
  • Reporting and Data Analysis: Prepare and distribute departmental reporting upon management's approval, providing valuable insights for business growth.
  • Gifting Process: Execute the gifting process for the designated sales and marketing areas, ensuring a seamless experience for our guests.
Requirements
  • Technical Skills: Excellent computer and telephone skills, proficiency in Internet, MS Word, PowerPoint, and Excel.
  • Customer Service Skills: Strong commitment and execution of customer service skills, with a focus on providing a quality experience for our guests.
  • Organizational Skills: Able to prioritize, organize, and delegate assignments with ease, ensuring a smooth operation of the team.
  • Communication Skills: Excellent verbal and written communication skills, with a focus on clear and concise communication.
  • Teamwork: Participates in proactive team efforts to achieve departmental and company goals, with a focus on collaboration and mutual support.

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