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Cruise Travel Consultant

2 months ago

Tampa, Florida, United States HHH Affiliates Full time
About the Position

HHH Affiliates is a prominent travel agency dedicated to crafting remarkable cruise adventures for our clientele. Our focus is on delivering outstanding customer service and personalized travel arrangements. We are in search of motivated and detail-oriented professionals to take on the role of Remote Cruise Booking Specialists.

Position Overview

As a Remote Cruise Booking Specialist, your primary responsibility will be to assist clients in planning their cruise travel, ensuring a smooth and enjoyable booking process. You will leverage your expertise in cruise lines, itineraries, and travel regulations to offer informed guidance and suggestions. This position demands excellent communication skills, meticulous attention to detail, and a genuine enthusiasm for travel.

Key Responsibilities
  • Guide clients in selecting and reserving cruise packages, including lodging, excursions, and travel insurance.
  • Provide comprehensive information regarding cruise itineraries, ship features, and cabin selections.
  • Address inquiries through various channels, ensuring timely and courteous responses.
  • Tailor travel packages to align with clients' unique preferences and requirements.
  • Process payments and maintain booking records using our reservation management system.
  • Keep abreast of the latest trends in the cruise industry, including promotions and travel regulations.
  • Resolve any issues or concerns that may arise before, during, or after the cruise experience.
  • Foster and sustain strong relationships with clients to promote repeat business and referrals.

Qualifications
  • Prior experience in travel booking or a related customer service role is preferred but not mandatory.
  • Familiarity with major cruise lines and destinations is highly advantageous.
  • Exceptional verbal and written communication abilities.
  • Strong organizational and time-management skills.
  • Proficient in computer usage.
  • Capability to work independently and juggle multiple tasks effectively.
  • High level of accuracy and attention to detail.
  • A passion for travel and a commitment to delivering exceptional customer service.

Benefits
  • Flexible working hours
  • Fully remote position
  • Comprehensive training and ongoing professional development opportunities.
  • Travel discounts and industry benefits.
  • A supportive and collaborative work environment.