Field Product Support Specialist
4 days ago
About the Role
Zimmer Biomet is a global medical technology leader, and we're committed to enhancing patient mobility and quality of life. As a Field Product Support Technician, you'll play a critical role in promoting and supporting technology-centric product launches and long-term adoption at key customer accounts.
Key Responsibilities
- Lead clinical and surgical teams through training pathways to educate and train surgeons, staff, and administrators on Persona IQ, mymobility, and other technologies.
- Partner with Customer Success Manager, Regional Sales Manager, and Local Sales Team to onboard new accounts, provide system training, ensure connectivity, and increase PIQ/mymobility utilization.
- Implement strategies to overcome obstacles and accelerate adoption of PIQ, mymobility, and other technologies.
- Collaborate with healthcare teams to understand workflow needs and tailor solutions accordingly.
- Act as a resource and subject matter expert for clinical and technical inquiries for customers and local sales team.
- Build strong relationships with healthcare providers, including physicians, nurses, and administrative staff.
- Provide ongoing support and troubleshooting assistance to patients.
Requirements
- Effective interpersonal and communication skills (written/verbal).
- Ability to interact effectively with customers and end-users from different cultures and geographies.
- Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.
- Good problem-solving and assessment capabilities, while maintaining a positive relationship with the customer.
- Independent decision-making required, in order to effectively resolve issues when other staff may not be available.
- Ability to cross-functionally collaborate across Zimmer Biomet business units.
- Accuracy, attention to detail, and timely follow-through are critical.
- Demonstrates knowledge and compliance to HIPAA standards as a job requirement.
About You
- Bachelor's degree preferred, but experience will be considered in lieu of education.
- Healthcare or medical device experience preferred.
- Strong understanding of healthcare industry dynamics.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple priorities effectively.
Travel Expectations
Field positions with local and regional travel expected as part of the day-to-day job.
-
Field Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Optum Full timeOptum Field EngineerOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Key Responsibilities:Deliver effective technical support by...
-
Product Support Specialist
5 days ago
Jersey City, New Jersey, United States HCL Technologies Full timeFircosoft Application Specialist RoleThe Fircosoft Application Specialist supports the Fircosoft Sanctions screening systems and services within Compliance Technology division in HCL Technologies. Sanction screening system ensures the bank (HCL Technologies) meets all its risk, legal and regulatory responsibilities, and obligations in connection with...
-
Product Support Specialist
1 week ago
Jersey City, New Jersey, United States HCL Technologies Full timeFircosoft Specialist RoleAs a Fircosoft Application Specialist at HCL Technologies, you will play a critical role in supporting the Fircosoft Sanctions screening systems and services within the Compliance Technology division. Your primary responsibility will be to ensure the bank meets all its risk, legal, and regulatory responsibilities and obligations in...
-
Java Production Support Specialist
2 weeks ago
Jersey City, New Jersey, United States The Dignify Solutions LLC Full timeJob SummaryWe are seeking a skilled Java Production Support Specialist to join our team at The Dignify Solutions LLC. The ideal candidate will have experience in supporting Java/J2EE based applications involving Microservices, strong documentation and communication skills, and analytical skills.Key ResponsibilitiesSupporting Java/J2EE based applications...
-
Production Support Specialist
5 days ago
Jersey City, New Jersey, United States Software Guidance and Assistance, Inc. Full timeJob Title: Production Support Specialist - IT Service ManagementWe are seeking a highly skilled Production Support Specialist to join our team at Software Guidance and Assistance, Inc. This role will be responsible for providing technical support and guidance to our clients in a fast-paced, dynamic environment.Key Responsibilities:Provide technical support...
-
Production Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Software Guidance and Assistance, Inc. Full timeJob Title: Production Support SpecialistSoftware Guidance & Assistance, Inc. (SGA) is seeking a highly skilled Production Support Specialist to join our team. As a Production Support Specialist, you will be responsible for providing technical support and guidance to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide technical...
-
Jersey City, New Jersey, United States Life is Good Full timeProduction Support Specialist: Folders and ReplenishmentAt Life is Good, we're committed to creating a supportive and thriving work environment. As a Production Support Specialist, you'll play a vital role in ensuring our customers receive orders that make them smile. Your responsibilities will include catching and folding garments, organizing and completing...
-
Production Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Wedbush Securities Full timeJob Title: Production Support AnalystWedbush Securities is a leading financial services firm seeking a highly skilled Production Support Analyst to join our IT team. As a key member of our production support team, you will be responsible for providing analysis, support, and assistance throughout the production process.Key Responsibilities:Provide daily...
-
Production Support Specialist
4 days ago
Jersey City, New Jersey, United States Wedbush Securities Full timeJob Description:Wedbush Securities is a leading financial services firm seeking a skilled Production Support Analyst to join our IT team. As a key member of our production support team, you will be responsible for providing analysis, support, and assistance throughout the production process.The ideal candidate will have a strong background in IT operations,...
-
Jersey City, New Jersey, United States Life is Good Full time{"title": "Production Support Specialist", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Production Support Specialist to join our team in Hudson, New Hampshire. As a key member of our production team, you will be responsible for ensuring the smooth operation of our garment handling and inventory management processes.Key...
-
Technical Support Specialist
4 days ago
Jersey City, New Jersey, United States Miele Full timeJob PurposeThe Miele Technical Support Specialist is responsible for providing technical assistance to Dealers and Miele Service Partners. The Specialist must have a strong working relationship with the Product Support and Residential Service organizations to identify product and technician improvement opportunities.Key ResponsibilitiesAct as a resource in...
-
Senior Java Production Support Specialist
1 week ago
Jersey City, New Jersey, United States The Dignify Solutions LLC Full timeJob SummaryAs a Senior Java Production Support Specialist at The Dignify Solutions LLC, you will be responsible for providing top-notch support for our mission-critical financial applications. Your expertise in Java/J2EE and experience with Microservices will be invaluable in ensuring the smooth operation of our systems. You will work closely with our...
-
Hadoop Application Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Syntricate Technologies Full timeJob Title: Hadoop Application Support SpecialistRole: Hadoop Application Support SpecialistLocation: RemoteRate: Full-timePosition Summary:Hadoop Application Support Specialist required to work in one or more Hadoop applications in the data lake. The ideal candidate will have experience supporting existing Hadoop applications and working in rotating shifts...
-
Product Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Teledyne Full timeJob SummaryThe Project Engineer (PE) plays a critical role in supporting ITS and Security products for key customers across EMEA, both in-house and on-site.Key ResponsibilitiesServe as the primary technical contact for assigned projects.Provide expert application, integration, and product support to customers and internal teams.Review tender specifications...
-
Hadoop Application Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Syntricate Technologies Full timeJob SummaryWe are seeking a highly skilled Hadoop Application Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have a strong understanding of the Hadoop ecosystem and experience in supporting complex data lake applications.Key ResponsibilitiesSupport multiple projects with competing deadlines24/7 Monitoring of...
-
Field Services Specialist
2 weeks ago
Jersey City, New Jersey, United States Modivcare, Inc. Full timeJob SummaryModivcare, Inc. is seeking a highly motivated and detail-oriented Field Services Specialist to join our team. As a Field Services Specialist, you will play a critical role in ensuring the delivery of high-quality services to our clients and stakeholders.Key ResponsibilitiesAssist in scheduling field work and collaborating with organizational...
-
Medical Device Production Specialist
1 week ago
Jersey City, New Jersey, United States AdkoreMegaforce Full timeJob SummaryWe are seeking a highly skilled Medical Device Production Specialist to join our team at Adkore/Megaforce. The successful candidate will be responsible for operating and maintaining manufacturing machinery and equipment, as well as identifying areas for improvement to increase efficiency.Key Responsibilities:Operate and maintain manufacturing...
-
Desktop Support Specialist
2 weeks ago
Jersey City, New Jersey, United States The Peak Organization Full timeJob OverviewWe are seeking a skilled Desktop Support Specialist to join our team at The Peak Organization. This is a long-term, part-time contract role with 20 hours per week required.The hourly pay rate is $23-$24.Responsibilities:Provide technical assistance with computer hardware and softwareMid-Level experience with Win10 OS, MS Teams, MS 365 Products,...
-
Java Production Support Specialist
2 weeks ago
Jersey City, New Jersey, United States The Dignify Solutions LLC Full timeJob Title: Lead Java Production SupportWe are seeking a highly skilled Lead Java Production Support professional to join our team at The Dignify Solutions LLC.Key Responsibilities:Support Mission-Critical Applications: Ensure the smooth operation of sensitive financial applications with Personally Identifiable Information (PII data).Monitor Production Jobs:...
-
Java Production Support Specialist
2 weeks ago
Jersey City, New Jersey, United States The Dignify Solutions LLC Full timeJob Title: Lead Java Production SupportWe are seeking a highly skilled Lead Java Production Support professional to join our team at The Dignify Solutions LLC.Key Responsibilities:Support Mission-Critical Financial Applications: Ensure the smooth operation of sensitive financial applications with Personally Identifiable Information (PII data).Monitor...