Dining Operations Manager

22 hours ago


Rochester, New York, United States Rochester Institute of Technology Full time
Job Overview
Rochester Institute of Technology (RIT) seeks a highly motivated and experienced individual to fill the role of Dining Supervisor in our campus dining operations. This position will play a key role in ensuring exceptional customer service and maintaining high standards of food quality and safety.

The ideal candidate will possess excellent leadership skills, be able to effectively communicate with students, staff, and vendors, and have a proven track record of success in managing day-to-day restaurant operations. As a Dining Supervisor at RIT, you will be responsible for supervising staff, coordinating front and back-of-house activities, and providing exceptional customer service. If you are passionate about delivering exceptional customer experiences and have a strong background in food service management, we encourage you to apply.

About RIT Dining
RIT Dining supports all meal plans both on campus and at select off-campus locations. We are looking for a high-energy team member who enjoys working in a busy environment serving customers. The successful candidate will need to be able to work with a diverse student workforce, which may include deaf/hard-of-hearing and international students. Hours would change for breaks, intersession, and summer semester. This position may support serving from 1500 to over 3000 customers (faculty, staff, and students) in any one location on a daily basis.

Responsibilities
- Supervise staff, coordinate front and back-of-house activities
- Provide exceptional customer service
- Maintain high standards of food quality and safety
- Collaborate with vendors to ensure timely delivery of products
- Conduct inventory oversight and maintain accurate records
- Ensure compliance with departmental policies and procedures

Requirements
- 3 years' experience in a high-volume restaurant, country club, retail, catering, or institutional setting
- Experience coordinating front and/or back-of-house activities
- Servsafe certified or ability to obtain within six months of hire
- Allertain certified or ability to obtain within six months of hire

Preferred Qualifications
- Knowledge of food service production and service techniques and standards
- Knowledge of sanitation and quality food service standards
- Knowledge of supervisory practices and principles; ability to lead dining service workers
- Ability to effectively communicate
- Ability to work with a variety of food service applications, computerized menu management, online ordering, point of sale hardware/software, and/or event management systems

Benefits
RIT provides a comprehensive benefits package that includes medical, dental, vision, and retirement savings plans. We also offer tuition assistance for employees and their families. Our campus is located in Rochester, New York, and offers a diverse and inclusive community environment.

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