Access and Referral Intake Coordinator

2 weeks ago


Bronx, New York, United States Rising Ground Full time
About Rising Ground

Rising Ground is a leading provider of community-based services, dedicated to empowering individuals and families to overcome adversity and achieve their full potential.

Job Summary

We are seeking an experienced and detail-oriented Access and Referral Intake Coordinator to join our team. The successful candidate will be responsible for accepting and processing referrals for our Youth Reception Center, Juvenile Justice for Youth and Family, and Supervised Independent Living Program placements.

Key Responsibilities
  • Receive, process, and distribute new intake referrals to appropriate programs
  • Collect data and follow up with intake referral sources
  • Develop strong relationships and partnerships with external referral sources
  • Maintain records of intake referral inquiries and admissions
  • Assist SILP admission teams with screening and scheduling pre-admission interviews
  • Process new intake admissions to the appropriate programs
  • Enter new intake referrals through data management systems
  • Manage on-call intake hotline and incoming resource referrals
Requirements
  • BA required
  • Strong affinity for customer service
  • Excellent communication skills
  • Knowledgeable in Knowledge management systems
  • Prior experience with admissions or Public Relations
  • Spanish speaking preferred
Additional Requirements
  • Authorized to work in the U.S.
  • Ability to work in-person in New York City for at least 3 days or more per week
  • Ability to travel to other Rising Ground sites if required
Our Commitment to Diversity, Fairness, and Belonging

Rising Ground is committed to being an anti-racist and inclusive organization that actively strives to overcome systemic and interpersonal biases that perpetuate oppression.

We recognize the importance of diversity, equity, and inclusion in all aspects of our work and strive to create a workplace culture that values and respects the contributions of all employees.


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