Intake Coordinator Specialist

1 day ago


Bronx, New York, United States Northeast Family Services Full time
Job Title: Intake Coordinator

Northeast Family Services is seeking a highly organized and detail-oriented Intake Coordinator to join our team in New York. The successful candidate will be responsible for managing all aspects of the registration and admissions process, including answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients' appointments.

Key Responsibilities:

  • Manage the registration and admissions process for Northeast Family Services in NY, including all 5 boroughs and Westchester county.
  • Answer incoming calls, gather referral information, and verify insurance coverage.
  • Schedule clients' appointments and ensure timely follow-up.
  • Work closely with therapists, clinicians, nurse practitioners, and peers to ensure seamless client care.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum of 2 years' experience in patient intake and scheduling.
  • Bilingual in English/Spanish is required.
  • Working knowledge of insurance benefits and authorizations.
  • Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR).
  • Experience working with and helping clients with co-occurring disorders.
  • Prior experience in the behavioral health field is essential.
  • Ability to maintain client and company confidences.
  • Excellent communication, customer service, and problem-solving skills.

Benefits:

  • Health, dental, and vision insurance.
  • Three weeks of paid vacation.
  • Eleven paid holidays, including Juneteenth and the day after Thanksgiving.
  • Generous sick time, including mental health days.
  • 401(k) retirement plan with up to 4% match.
  • Voluntary short and long-term disability insurance.
  • Voluntary life insurance.
  • Dependent care savings account.
  • Longevity award, including a monetary bonus and a vacation day annually.
  • Company-provided laptop and cell phone.
  • Opportunity for professional growth and development.

Compensation:

  • Full-time salary: $45,000 - $55,000.

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