Regional Service Manager

6 days ago

Hillsboro, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Regional Service Manager to join our team at Canon U.S.A., Inc. This is a fantastic opportunity to work with a leading provider of consumer, business-to-business, and industrial digital imaging solutions.

Key Responsibilities
  • Be the point of contact for Canon support teams and service department, interacting with other Canon subsidiaries.
  • Manage daily functions to ensure clients receive assistance with technical aspects of products and services.
  • Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
  • Implement customer support processes to enhance customer satisfaction, including recording maintenance and improving support plans.
  • Coordinate and facilitate meetings with customers and Canon, preparing meeting notes, action items, and presentations.
  • Formulate and revise customer support policies and promote their implementation.
  • Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products.
  • Update the team on new information related to products, procedures, and trends.
  • Assess support statistics, analyze data, and prepare detailed reports with recommendations for improvement.
  • Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts.
  • Deliver performance evaluations and follow the disciplinary process.
  • Manage budgets as appropriate.
About You

We are looking for a candidate with a strong background in the semiconductor industry, specifically in CMOS Process, integration, and metrology. The ideal candidate will have:

  • A Bachelor's degree in a relevant field or equivalent experience.
  • At least 7 years of related experience and management of 2 or more regular full-time employees.
  • Experience in analyzing and managing budgets through multiple accounts.
  • Intermediate MS Office experience.
  • A valid driver's license and acceptable driving record.
About Canon U.S.A., Inc.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. We are committed to our Kyosei philosophy of social and environmental responsibility. We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates. We are committed to creating a diverse and inclusive work environment.

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