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Service BDC Coordinator

2 months ago


San Bernardino, California, United States Moss Bros. Chrysler Dodge Jeep Ram San Bernardino Full time
About Us

Moss Bros. Chrysler Dodge Jeep Ram San Bernardino is a leading automotive group with a rich history of commitment to our employees and customers. With over 100 years of experience, we have established ourselves as one of the largest, locally-owned auto groups in Southern California.

Our Approach

We take a hands-on approach to management, fostering an open-door policy that encourages teamwork and collaboration. Our leadership team, the Moss family, has maintained a strong commitment to treating customers and employees with the same high standard of value, fairness, and teamwork that has driven our success for generations.

Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Free Strayer University College Courses to Earn a 4-Year Degree
  • Paid Vacation
  • Paid Training
  • Paid Sick Leave
  • Employee Vehicle Purchase Program
  • Starting pay for this position is $18.00 hourly
Responsibilities
  • Respond to customer inquiries and establish follow-up with Service appointments
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management
  • Utilize CRM tracking system daily
Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with a collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license
Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.