Sales Support Specialist

2 months ago


San Bernardino, California, United States Moss Bros. Chrysler Dodge Jeep Ram San Bernardino Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a BDC Coordinator at Moss Bros. Chrysler Dodge Jeep Ram San Bernardino. As a key member of our sales team, you will play a critical role in providing exceptional customer service and supporting our sales process.

Responsibilities
  • Customer Engagement: Respond to customer inquiries, provide product information, and direct customers to the appropriate dealership resources.
  • Lead Follow-up: Follow up with leads that are not ready to make an appointment or no-show.
  • Team Collaboration: Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
  • CRM Management: Utilize our CRM tracking system daily to manage customer interactions and sales opportunities.
Requirements
  • Customer Service Experience: At least one previous role based in customer service experience.
  • Team Player: Excellent teammate with a collaborative attitude and eagerness to improve.
  • Communication Skills: Prompt and courteous demeanor, positive and hardworking personality.
  • Technical Skills: Strong computer skills and a valid driver's license.
What We Offer
  • Competitive Benefits: Medical, dental, and vision insurance, life insurance, 401(k) plan, and paid time off.
  • Professional Development: Opportunities for growth and development within the company.

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