Marketplace Dispute Resolution Specialist

4 weeks ago


Reston, Virginia, United States antonline Full time

We are seeking a highly skilled Customer Service Professional to join our team at Antonline, a leading online computer and electronics reseller with a strong focus on technology and innovation.

As a Marketplace Chargeback and Refund Specialist, you will be responsible for resolving customer disputes and chargebacks in a timely and efficient manner.

Key responsibilities include:

  • Responding to dispute or chargeback requests by providing verified tracking and proof of delivery
  • Utilizing company policy as marketplace or merchant policy to refund customers within guidelines
  • Refunding items returned based on policy and guidelines, with the ability to independently access the required amount to refund
  • Managing refunds on a timely basis

Requirements for this role include:

  • Excellent interpersonal and team skills
  • Outstanding verbal and written communication skills
  • Ability to adapt to a fast-paced technology environment
  • Above-average computer and analytical skills, with initiative
  • Good judgment and accuracy
  • College degree preferred, but industry experience is valued

At Antonline, we develop our own internal technology and automation, and employees are expected to utilize this technology to manage multiple tasks. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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