Technical Lead for Contact Center Solutions

7 days ago


Chicago, Illinois, United States The Hartford Full time

The Hartford is a leader in insurance and financial services, dedicated to helping individuals and businesses achieve their goals. As a Cloud Engineer, you will play a critical role in shaping our contact center solutions using Amazon Connect.

You will design, implement, and optimize cloud-based contact center solutions, working closely with cross-functional teams to deliver scalable and reliable solutions. Key responsibilities include providing technical guidance and mentorship, ensuring scalability, reliability, and performance, and collaborating with stakeholders to gather requirements.

What You Will Do:

  • Design and implement Amazon Connect solutions
  • Integrate Amazon Connect with other AWS services
  • Provide technical guidance and mentorship to team members
  • Ensure scalability, reliability, and performance of contact center solutions
  • Collaborate with stakeholders to gather requirements and deliver solutions

What You Need:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 8+ years of experience in software development and cloud computing
  • Extensive experience with Amazon Web Services (AWS), particularly Amazon Connect
  • Strong knowledge of AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis
  • Proficient in Infrastructure as Code (IaC) such as Terraform

Our Benefits:

  • Comprehensive benefits package, including health insurance and retirement plans
  • Paid time off and hybrid work arrangement
  • Equal Opportunity Employer committed to diversity, equity, and inclusion

Salary Range: $114,720 - $172,080

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