IT Technical Lead
4 days ago
Senior Systems Support Engineer
About the RoleWe are seeking a highly skilled Senior Systems Support Engineer to join our team at Fulton May Solutions. As a key member of our technical team, you will be responsible for implementing, managing and maintaining servers, desktops, LAN and cloud environments for our clients.
You will work closely with our existing and new clients to troubleshoot user and system problems over the phone and with remote control technologies, as well as in-person. Your primary technical contact role will require you to analyze customer's technical environment and provide expert advice to ensure smooth IT operations.
Key Responsibilities- Implement, manage and maintain servers, desktops, LAN and cloud environments for clients
- Troubleshoot user and system problems using remote control technologies and in-person support
- Analyze customer technical environments and serve as primary technical contact
- Manage and run IT projects, both internal and client-facing
- Install and maintain network servers, operating systems and other network equipment
- Develop and maintain technical and project documentation
To succeed in this role, you will need:
- Bachelor's Degree or equivalent experience (desired)
- Self-motivated with excellent time management skills and punctuality
- Exceptional oral and written communication skills to build rapport with clients
- Prior experience working in the IT industry, preferably in an MSP environment
- Knowledge of Microsoft Technologies, Active Directory, Windows Server 2012-2019, Microsoft Office 365, AZURE and AWS environments (desired)
- PC and server configuration and support experience, as well as troubleshooting network environments and Wi-Fi configurations
- Firewall/UTM skills, including Cisco, Meraki, Fortinet, SonicWALL, etc...
- Certifications such as A+, Network +, MCSE/MCSA, CSSA, CCNA (beneficial)
Fulton May Solutions offers a competitive salary package that includes:
- A base salary range of $90,000 - $110,000 per year
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance, dental & vision plans, 401K with employer match participation
- 15 days of PTO from the start, hybrid work environment, short and long-term disability coverage paid by the employer, life insurance coverage paid by the employer
- Great perks, company team lunches provided every Friday, company outings and parties, and more
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