Enterprise Contact Center Solution Designer

3 days ago


Chicago, Illinois, United States PTR Global Full time
About the Role
PTR Global is seeking an Enterprise Contact Center Solution Designer to join our team. As a senior-level professional with 10+ years of experience in designing and deploying contact center solutions, you will play a critical role in architecting scalable, secure, and reliable cloud-based contact center solutions. Your expertise will enable us to deliver innovative solutions that meet the evolving needs of our clients.

Responsibilities
Key responsibilities of this role include:
  • Designing and deploying contact center solutions
  • Providing technical leadership and guidance to development teams
  • Analyzing and optimizing applications for performance, scalability, and cost-effectiveness
  • Collaborating with cross-functional teams to deliver integrated solutions

Requirements
To be successful in this role, you will need:
  • Bachelor's degree in computer science, information technology, or a related field
  • 10+ years of experience driving customer service transformation using Salesforce, MS Dynamics, or key agent desktop platforms
  • Extensive experience in architecting agent desktop solutions for end-to-end customer contact management
  • Strong understanding of OOP and efficient programming concepts
  • Experience with enterprise level CCaaS architecture for complex business needs

What We Offer
We offer a competitive salary, comprehensive health insurance, retirement plan, and opportunities for career growth and professional development.

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