Customer Support Specialist

1 week ago


Franklin Lakes, New Jersey, United States Franklin Lakes Animal Hospital Full time
Job Overview

We are looking for a dedicated Customer Service Representative to enhance our customer support efforts. In this role, you will assist clients by delivering product and service details while addressing technical inquiries.

Key Responsibilities:

  • Deliver comprehensive information regarding our offerings
  • Identify and resolve product-related challenges and inquiries
  • Maintain and update customer records following interactions
  • Establish and nurture a knowledge base of our dynamic products and services

Required Qualifications:

  • Prior experience in customer service, sales, or similar roles
  • Strong ability to foster relationships with clients
  • Proficient in prioritizing tasks and managing multiple responsibilities
  • Exhibit a positive and professional attitude
  • Exceptional written and verbal communication abilities

Work Schedule:

  • Availability for weekends is necessary
  • Some evening shifts may be required


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