Scheduling Coordinator

5 days ago


Madison, Wisconsin, United States KGH Autism Services Full time
Job Title: Scheduling Coordinator

KGH Autism Services is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will play a critical role in ensuring the efficient operation of our clinic by managing client and staff schedules.

Key Responsibilities:
  • Schedule intake assessments across all service lines, including Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Mental Health Therapy, Group Services, and Diagnostic Services.
  • Confirm assessments and communicate details to families both verbally and in writing.
  • Maintain and update practice management systems such as Central Reach, Go High Level, and Google Sheets.
  • Propose and manage treatment schedules for new clients/services in line with KGH guidelines, seeking approval from the Center Director and Clinic Operations Supervisor.
  • Confirm and communicate treatment schedules with clients and families prior to the start of treatment.
  • Suggest and manage long-term schedule changes for clients and staff, with approval from the Center Director and Clinic Operations Supervisor.
  • Identify and propose improvements for scheduling effectiveness and efficiency.
  • Request authorizations for initial assessments and treatment schedules.
  • Provide coverage for Clinic Operations staff as needed.
  • Assist in updating Clinic Operations Standard Operating Procedures (SOP).
  • Perform additional duties as assigned to ensure operational efficiency.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Minimum of two years of experience in medical scheduling required.
  • Knowledge of clinic operations.
  • Strong customer service orientation.
  • Experience interacting with children with autism preferred.
Benefits:
  • 10 Days of Vacation; increases with tenure)
  • 5 Sick Days (with an additional 20 hours added after 6 months)
  • 10 Paid Holiday
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Long-term and Short-term Disability
  • Identity Theft Protection
  • 401(k) Match (3%)
  • Employee Assistance Program

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