Sales & Customer Service Representative

6 days ago


Denver, Colorado, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service and promoting the value of Total Body Care to our clients.

Key Responsibilities
  • Provide outstanding customer service and ensure that every client feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, and addressing questions.
  • Help grow and retain a client base both in-person and through outreach efforts.
Requirements
  • Must be 18 years or older.
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Be a critical thinker with excellent math and computer skills and the ability to multitask.
  • Have great people skills and be able to establish positive relationships with guests.
  • Be a supporter of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Competitive base pay of $18.29/hour plus unlimited bonuses and commissions.
  • Company contributed medical insurance for full-time team members.
  • 401(k) retirement plan for all team members after 6 months of employment.
  • Paid Time Off (PTO) for full-time team members.
  • Employee Referral Bonus Program ($500 per referred MT).
  • Discounted pet insurance through Fetch.
  • A flexible schedule for a better work/life balance.
  • In-depth product and service training.
  • Employee Assistance Program available.
  • 40% off all products.
  • Long-term career planning and advancement.


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