Product Owner Analyst III

4 days ago

Denver, Colorado, United States State of Colorado Full time
Job Description

We are seeking a highly skilled Product Owner and Analyst III to join our team at the State of Colorado. As a Product Owner and Analyst III, you will play a critical role in the success of our organization by leading the development of our claims management system.

Key Responsibilities:

  • Serve as subject matter expert on FAMLI benefits and claims systems, including applicable policies and rules, operations areas and processes, and industry standards and customer expectations.
  • Manage backlogs, including sprints, sprint cycles, and stories.
  • Act as point of contact with development teams for systems incidents and assume ownership for solutions and communicating critical information related to these issues.
  • Create and update operational products, including roadmaps, workflows, updates to structures and systems; maintain log of work to be completed.
  • Manage day-to-day working relationships and daily activities with all vendors, including Five9, Hyland/Onbase, Deloitte, Slalom, and future vendors hired to provide product and/or technical support.
  • Monitor vendor performance; hold vendors accountable to performance standards as stipulated in SLA.
  • Negotiate delivery plans with vendor development to ensure business needs are met effectively.
  • Maintain a cooperative, positive, and highly effective partnership with all vendors.
  • Assume administrative duties and participate in requirement, design, development, testing, deployment, and maintenance phases of the product development lifecycle.
  • Collaborate with engineering teams to automate workflows, processes, and tools to improve product quality and efficiency standards.

Requirements:

  • Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position.
  • OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications:

  • Experience working on building large-scale, mission-critical digital systems.
  • Background in insurance or leave management systems.
  • Experience working with customers and gathering, analyzing potential for value add to the products.

Required Competencies:

  • Technical skills/technical systems: Possess specialized knowledge and expertise required to perform specific tasks and use specific tools and programs in real-world situations.
  • Analytical/Critical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of user/usage problems and create alternative solutions that resolve the problems in the best interest of the business.
  • Judgment and decision making: A capacity to work in ambiguous circumstances and make one's own decisions based on the relative costs and benefits of potential actions.
  • Agile Methodologies: Familiarity with agile methodologies and practical experience in an agile setting.
  • Collaboration: Ability to work effectively and build coalitions with key stakeholders, speak and write authoritatively and compellingly, resolve communication problems, and negotiate and manage competing interests.
  • Communication: Ability to communicate effectively orally and in written form with colleagues in different units, vendors, and internal/external stakeholders to ensure they are informed and engaged as projects move forward.
  • Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options, consider alternative solutions, distinguish between relevant and irrelevant information, and use sound reasoning to arrive at decisions.
  • Driving Results: Ability to meet organizational goals and customer expectations.
  • Integrity: Consistently applies organizational policies and adheres to personal and organizational values.

Conditions of Employment:

  • Must be a Colorado resident at time of application.
  • You must pass a thorough background check prior to employment which will include the E-Verify process.

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