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Senior Client Account Support Analyst

1 month ago

Denver, Colorado, United States Cigna Full time
Job Description:

Cigna is seeking a highly skilled Senior Client Account Support Senior Analyst to provide professional input to Client Services assignments and projects for a designated book of business.

This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. The ideal candidate will have demonstrated experience and ability to manage all service aspects of Client Account service delivery, product offerings, funding types, and platforms for assigned accounts within a market/region.

The Senior Client Account Support Senior Analyst will be responsible for serving as the primary point of contact for a designated book of business and ensuring service excellence for clients and broker partners. This includes handling day-to-day service-related needs, proactive issue identification, resolution, and root cause analysis.

The successful candidate will have strong analytical and problem-solving skills, with the ability to work under tight deadlines and communicate effectively with team members. They will also have a strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce.

Responsibilities:
  • Serve as primary point of contact for a designated book of business and ensure service excellence for clients and broker partners.
  • Coordinate with manager and/or account manager to meet clients' needs and ensure potential problems are averted.
  • Attend geographically assigned local market client/broker meetings.
  • Complete day-to-day Client Account Support tasks without immediate supervision, but have ready access to advice from more experienced team members.
  • Resolve non-routine issues escalated from more junior team members.
Qualifications:
  • Bachelor's or Associate's degree in a related field preferred or at least 3-5 years of related experience.
  • Previous sales operations, service, sales support skills, and working knowledge/experience strongly preferred.
  • Exceptional customer-centric skills and knowledge in all product and funding types strongly preferred.
  • Strong attention to detail and ability to quickly understand clients' needs and expectations.
  • Proven strong analytical and problem-solving skills, strongly preferred.
  • Organized and experienced in meeting tight deadlines.
  • Strong communication and interpersonal skills (verbal, written).
  • Ability to consistently meet tight deadlines and work under pressure.
  • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce is required.
  • Prior experience working with matrix partners and external customers is preferred.
  • Ability to attend client/broker events locally with potential to travel.

Cigna offers a comprehensive range of benefits, with a focus on supporting your whole health. This includes medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.