IT Support Specialist
3 days ago
Freeman Mathis & Gary, LLP (FMG) is a national specialty litigation firm with offices across the United States. We are seeking an IT Support Specialist to support our Miami, Ft Lauderdale, Orlando, and Tampa office locations.
The IT Support Specialist plays a critical role in ensuring the smooth operation of our technology infrastructure. The primary focus is on providing exceptional customer service and technical support to end-users, empowering them to effectively use technology to perform their jobs.
This position requires excellent communication skills, problem-solving abilities, training expertise, and expert-level proficiency in Microsoft Office. The ideal candidate will work closely with other IT Team members, Subject Matter Experts, the Firm's Training Coordinator, HR Department, and Administrative Managers.
Key Responsibilities:
- Provide technical support for all end-user software and applications
- Monitor ticketing systems to ensure timely resolution of incidents
- Collaborate with the IT team, HR, and management to drive excellent outcomes and end-user support initiatives
- Communicate effectively with attorneys, staff, clients, and vendors
- Deliver training and support for VOIP, Softphones, Unified Collaboration Systems, and video conferencing systems
- Administer Active Directory and Office 365
- Support the deployment of new technologies and communicate technical needs to managing partners
- Maintain accurate documentation of IT service requests
- Foster positive relationships with vendors and escalate issues as needed
- Assist with office setup and relocation under tight timelines
Requirements:
- High School Diploma required; Bachelors' Degree preferred (IT or IS)
- iManage or Document Management experience desired
- Five or more years' experience as an IT support specialist in a professional services environment
- Expert-level Microsoft Office Suite skills, specifically Excel, Word, and Outlook
- Experience in training and development highly valued
- Law Firm experience beneficial, with knowledge of the legal process preferred
- Demonstrates patience, able to meet users where they are, and teach self-servicing techniques
- Self-motivated, works independently once basic job competencies mastered
- Flexible to work outside regular hours and overtime when required
- May require travel to assigned support locations and other locations as necessary
About Our Offerings:
- Competitive compensation: $65,000 - $85,000 per annum, depending on experience
- Comprehensive benefits package, including medical, dental, vision, HSA, FSA plans, and life insurance
- Generous PTO policy and flexible work arrangements
- 401K plan with a 3% Employer Safe Harbor contribution
- Employee Assistance Program and year-end bonuses
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