Tire Service Advisor
4 days ago
At Dealer Tire, we're seeking a highly skilled and customer-focused Tire Service Advisor to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling tires, and ensuring customer satisfaction.
Key Responsibilities:- Sell and assist with the sale of tires to customers on the service drive, with a focus on exceeding sales and productivity goals.
- Inspect customers' cars on the service lane and diagnose tire-related problems, recommending service and quoting prices.
- Assure necessary repairs are completed as ordered and priced as quoted.
- Maintain effective customer relationships, including customers and dealer personnel.
- Oversee customer satisfaction and complaints, and solve problems that arise.
- Complete market analysis monthly.
- Assist in store operations, including maintaining inventory, opening/closing the store, and reporting responsibilities.
- Assist dealership technicians to ensure service levels are maintained.
- Clean and maintain the Tire Service Advisor's work area.
- Additional duties assigned based on dealership location.
- Two or three years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with a strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills, including experience with MS Office and online order management applications.
- Results Orientation
- Agility
- Initiative
- Influence
- Customer Focus
- Applies Knowledge
- Works Efficiently
- Persuades
- Speaks Effectively
- Learns Quickly
- Standing for long periods of time.
- Frequent bending, crouching, and twisting.
- Lifting at least 75 pounds.
- Comply with the Dealer Tire Store dress code policy.
We offer a competitive and comprehensive benefit package, including paid time off, medical, dental, vision, and 401k match. For more information, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
Base Pay Range: $27.10 - $29.50
Targeted Annual Commission: $10,800
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