Tire Service Advisor

1 week ago


Calabasas, California, United States Dealer Tire Full time
About Dealer Tire

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're a thriving company, and we're looking for driven individuals to contribute to our team's success.

Job Summary

We're seeking a Tire Service Advisor to join our team. As a key member of our team, you will be responsible for selling and assisting with the sale of tires to customers, inspecting vehicles, diagnosing problems, and providing exceptional customer service.

Key Responsibilities
  • Sell and assist with the sale of tires to customers, exceeding assigned sales and productivity goals.
  • Inspect customers' vehicles on the service lane and diagnose tire-related problems.
  • Recommend service and quote prices for necessary repairs.
  • Ensure that necessary repairs are completed as ordered and priced as quoted.
  • Maintain effective customer relationships with customers and dealer personnel.
  • Oversee customer satisfaction and complaints, and resolve problems that arise.
  • Complete market analysis monthly.
  • Assist in store operations, including maintaining inventory, opening and closing the store, and reporting responsibilities.
  • Assist dealership technicians to ensure service levels are maintained.
  • Clean and maintain the Tire Service Advisor's work area.
  • Additional duties may be assigned based on dealership location.
Requirements
  • Two or three years of tire service experience, preferably in a retail tire and service environment.
  • Excellent verbal communication skills with a strong customer service orientation.
  • May be required to operate a motor vehicle.
  • Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
  • Proficient computer skills, including experience with MS Office and online order management applications.
Competencies
  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Applies Knowledge
  • Works Efficiently
  • Persuades
  • Speaks Effectively
  • Learns Quickly
Physical Job Requirements
  • Standing for long periods of time.
  • Frequent bending, crouching, and twisting.
  • Lifting at least 75 pounds.
  • Comply with the Dealer Tire Store dress code policy.
  • Flexibility to work evenings, weekends, and holidays as necessary.
Drug Policy
  • Dealer Tire is a drug-free environment.
  • All applicants must pass a pre-employment drug screening before beginning work.
  • Random drug testing for all Dealer Tire Store associates.


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