Insurance Operations Manager

2 months ago

Calabasas, California, United States ACRISURE Full time
About Acrisure

Acrisure is a leading fintech company that operates a global insurance broker. We provide a wide range of insurance and financial solutions, including commercial property and casualty, personal lines, and employee benefits insurance. Our distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

The Role

We are seeking an experienced Insurance Operations Manager to join our team. As a key member of our operations leadership team, you will be responsible for implementing and executing operational initiatives to support organic growth and revenue retention. You will manage the commercial lines service team in the assigned region, ensuring optimization of customer experience, operational efficiencies, change management, and transformation.

Responsibilities
  1. Execute all commercial lines operations in assigned region to ensure the best client experience possible.
  2. Manage the Commercial Lines employees within assigned region.
  3. Communicate consistently with Operations Leads and Agency Leadership as necessary.
  4. Execute operational initiatives that support organic growth and retention goals through collaboration with members of the leadership team.
  5. Implement standard operating practices creating efficiencies through use of technology and processes.
  6. Lead and implement key carrier strategic initiatives to achieve placement and revenue goals.
  7. Collaborate with human resources around personnel management and employee relations.
  8. Leverage operational excellence team to support overall optimization goals and utilization of tools and resources.
  9. Execute business processes to ensure compliance with regulations, policies, and procedures.
  10. Handle a Commercial book of business as an Account Executive or Senior Account Manager.
Requirements
  1. Strong organizational and time management skills, along with a demonstrated attention to detail.
  2. Superior skills in operational leadership, employee development, and employee engagement.
  3. Professional verbal and written communication skills.
  4. Strong ability to analyze, interpret, and communicate financial data and reporting.
  5. Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
  6. Ability to make appropriate and timely key business decisions.
  7. Effective change management, time management, and follow-up skills.
  8. Proven record of accomplishment of leading a team in a fast-paced work environment.
  9. Proficient computer skills with agency management software systems.
Education/Experience
  1. Bachelor's degree or higher is preferred, or equitable experience.
  2. Minimum 6 years of technical commercial lines insurance experience.
  3. Minimum 2 years successfully managing a team.
  4. License required.
Benefits & Perks
  1. Competitive Compensation.
  2. Industry-Leading Healthcare.
  3. Savings and Investments.
  4. Charitable Giving Programs.
  5. Offering hybrid work option.
  6. Opportunities for Growth.
  7. Educational Resources.
  8. Generous time away.

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