Student Financial Services Advisor

7 days ago

Chicago, Illinois, United States Rosalind Franklin University of Medicine and Science Full time

Position Overview

The Financial Aid Office at Rosalind Franklin University of Medicine & Science is seeking candidates for a full-time Student Financial Services Advisor role. This position is tasked with overseeing all elements of financial assistance for students, which includes managing financial aid applications, maintaining student files, and providing guidance on loan options, scholarship resources, and financial management strategies.

Our comprehensive benefits package features medical, dental, and vision coverage; paid parental leave; both short-term and long-term disability insurance; life insurance; flexible spending accounts; and a 403(b) retirement plan with an 8% employer contribution after two years of employment. RFUMS prioritizes employee wellness and work-life balance, offering full-time staff three weeks of vacation, 15 sick days, and 13 holidays, in addition to two floating holidays. This equates to a minimum of 30 paid days off annually.

About Us

Rosalind Franklin University of Medicine and Science (RFU) is a graduate-level institution dedicated to serving the community through the interprofessional education of health and biomedical professionals and the pursuit of knowledge aimed at enhancing health outcomes. The university reflects the spirit of inquiry and excellence exemplified by its namesake, Dr. Rosalind Franklin, whose groundbreaking work was pivotal in understanding the structure of DNA.

Currently, the university's six colleges continue Dr. Franklin's legacy through rigorous academic programs, innovative research, and impactful community service. Our distinctive interprofessional education model enables students to collaborate and learn from one another in various environments, including simulation labs, the student-led Interprofessional Community Clinic, and partnerships with local hospitals and clinics. RFU is recognized nationally for its leadership in interprofessional research and practices, particularly in fields such as neuroscience, inherited disorders, cancer biology, and cardiac resuscitation.

Key Responsibilities

  • Assess and interpret student financial aid information.
  • Provide both in-person and virtual consultations for students, parents, and other stakeholders seeking assistance with all aspects of financial aid, including application processes, eligibility criteria, disbursement, and repayment options.
  • Occasionally deliver presentations related to financial literacy, debt management, orientation, and loan exit interviews.
  • Assist students with financial matters concerning leaves of absence or program withdrawals.
  • Utilize professional judgment to support and advise students facing unique circumstances during their enrollment.
  • Process financial aid applications and related documentation.
  • Stay informed about Federal Student Aid and Department of Education policies and regulations.
  • Develop and produce financial aid materials, applications, and timelines.
  • Contribute to the formulation of financial aid policies and procedures.
  • Conduct educational sessions on financial literacy and debt management tailored to specific student populations.
  • Uphold a high standard of integrity and ethical conduct while managing confidential information.
  • Maintain effective communication with university stakeholders.

Employment Conditions

  • Successful completion of a background check is required.
  • Compliance with the current COVID-19 vaccination policy is mandatory.

Required Qualifications

  • Bachelor’s degree or equivalent experience.
  • A minimum of two years of relevant experience in a higher education environment.

Required Skills and Competencies

  • Ability to work autonomously and collaboratively within a team.
  • Capacity to exercise independent judgment and initiative.
  • Strong organizational skills.
  • Proficient in editing and proofreading.
  • Ability to make timely decisions and prioritize tasks effectively.
  • Excellent written, verbal, and interpersonal communication skills.
  • Respect and sensitivity towards cultural differences, with the ability to engage with diverse internal and external stakeholders.
  • Analytical skills to collect, compile, and organize data, and to identify appropriate contacts for follow-up.
  • Ability to meet ongoing deadlines.
  • Competence in composing correspondence and generating computerized reports.
  • Attention to detail in managing job responsibilities and coordinating multiple projects simultaneously.
  • Proficiency in Microsoft Office Suite (e.g., spreadsheets, word processing).
  • Willingness to learn software related to financial aid processing.
  • Ability to develop and present financial literacy content for a diverse range of health profession programs.
  • Strong customer service orientation.
  • Positive work ethic.
  • Ability to handle confidential and sensitive information appropriately.

Preferred Qualifications

  • Master’s degree.
  • Experience in higher education settings.

Typical Physical Demands & Working Conditions

  • The selected candidate must possess the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets

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