Testing Coordinator

7 days ago

Hillsboro, United States Jefferson College Full time
Job Summary

We are seeking a highly skilled Testing Specialist to join our team at Jefferson College. The ideal candidate will have excellent customer service skills, be proficient in using computers and related software applications, and have a strong understanding of academic program requirements.

Key Responsibilities
  • Administer exams following standard routines and procedures, monitor testing rooms, and notify students or clients of test results as necessary.
  • Assist instructors with paperwork related to utilizing testing and testing services, ensuring testing forms are completed correctly and assigned to proper accounts.
  • Compile data from daily sign-in sheets, including total number of exams taken each day and each type of exam taken, and prepare data for weekly, monthly, and annual testing reports.
  • Maintain daily, monthly, and student records, including attendance, testing, and retention, and update records and testing scores in appropriate software systems, databases, online folders, and websites.
  • Maintain procedures and manuals for all testing platforms, review and update materials, and ensure documents are secured.
  • Maintain knowledge of each testing program utilized at the College, ensuring each program launches and operates in the intended manner.
  • Record total number of testing exams completed by each type of test, complete any missing data or make corrections, and prepare completed exams for shipment.
  • Oversee testing software functions, including solving computer issues and performing software updates and upgrades, and manage department inventory, ensuring supplies are stocked and maintained.
Requirements
  • Associate's Degree or equivalent combination of education and experience.
  • Proficient in providing extended customer service to students, third-party candidates, and faculty.
  • Capable of prolonged standing for customer assistance and sitting for computer monitoring.
  • Frequent mobility in and around testing rooms and centers.
  • Competent in adapting to evolving technology and software.
  • Ability to learn applicable local, state, federal, and third-party regulations.
  • Strong customer service skills for interacting with students, faculty, and candidates.
Preferred Qualifications
  • Strong computer skills with troubleshooting software.
  • Experience in using Word, Google Forms, and Google Drive.
Licensing Requirements

Certified Test Administrator Certificate (can be obtained after employment).

Physical Demands

Light work: exert up to 20 lbs force occasionally, and/or up to 10 lbs force frequently, and/or negligible amount of force constantly to move objects.

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