Senior Advanced Field Support Specialist

2 days ago


Buffalo, New York, United States General Dynamics Mission Systems Full time
Job Summary

We are seeking a highly skilled and experienced Senior Advanced Field Support Representative to join our team at General Dynamics Mission Systems. As a key member of our team, you will be responsible for installing and repairing equipment, providing technical assistance, and conducting site and equipment inspections to perform preventative and corrective maintenance.

You will also be expected to interface with customers, military personnel, government dignitaries, external consultants, and all levels of employees across the company, including executive management.

Key Responsibilities
  • Install and repair equipment, instruct customers in equipment operation, and provide technical assistance
  • Conduct site and equipment inspections to perform preventative and corrective maintenance
  • Interface with customers, military personnel, government dignitaries, external consultants, and all levels of employees across the company
  • Diagnose and repair mechanical, hardware, software, and systems failures using established procedures
  • Conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required
Requirements
  • Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience
  • OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience
  • Industry certifications are highly preferred; field service or technical activity is preferred
  • OR, Bachelor's degree in a technical field or the equivalent experience, along with an additional 2 years of related experience
  • Ability to install, maintain, integrate, troubleshoot, and test fielded systems and equipment at customer sites
  • Ability to work closely with design engineering in evaluation of product performance and in conducting field trials, start-up, cutover, and checkout activities on newly installed systems
  • Ability to conduct technical training for customers, conduct informal on-the-job training for other field support staff and customers, and deliver over-the-shoulder/refresher training to system users as required
  • Exceptional communication skills
What We Offer

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit our website.

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran



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