Insurance Claims Advocate

2 weeks ago

Springfield, Massachusetts, United States Arbella Insurance Full time

Why Choose Arbella?

At Arbella, our focus is on our people. We strive to attract and retain top talent by fostering a supportive work environment that promotes work/life balance, flexible work arrangements, and competitive compensation and benefits. We invest in our employees' growth, enabling us to thrive as a company.

Employee Benefits Include:

  • Access to a company nurse, nutritional counseling, and mental health resources
  • Tuition assistance programs
  • Engagement opportunities: Arbella Activities Committee, Diversity and Inclusion Council, and more
  • A commitment to community involvement: volunteer opportunities and employee-led initiatives
  • Comprehensive training, mentorship, and professional/personal development programs
  • A collegial atmosphere where colleagues genuinely care for one another

Arbella is dedicated to cultivating a diverse, inclusive, and equitable workplace. We have established a culture that values diversity and empowers all employees to reach their full potential.

It's no surprise that Arbella has been recognized as one of the Boston Business Journal's "Best Places to Work" every year since 2009.

About the Role:

As a Claims Service Specialist, you will serve as an advocate for our clients. You will engage directly with individuals who have recently faced a loss, assess the damage, and meticulously review all documentation to ensure accurate and fair representation of each case.

Your responsibilities will include:
  • Thoroughly verifying claim details, determining coverage, liability, and reserves, and providing accurate reports on settlements.
  • Exhibiting strong negotiation skills while managing settlements with clients, attorneys, and other insurance providers with professionalism.
  • Maintaining well-organized files and keeping your team informed about current claims.

Qualifications:
  • A genuine commitment to exceptional customer service through effective and diplomatic communication skills.
  • Strong time management abilities.
  • Meticulous attention to detail, accuracy, and organization.
  • A passion for assisting others.
  • Prior customer service experience is preferred.

Employee Recognition:

At Arbella, we understand that our success hinges on our employees. We are committed to investing in our team members, providing opportunities for both professional and personal growth. Our employees are our greatest asset, and we treat them accordingly.

This position offers a competitive starting wage of at least $24.00 per hour, commensurate with skills and experience. We prioritize work-life balance, with a standard work schedule of 36.25 hours per week. All employees are eligible for a profit-sharing bonus program, outstanding benefits, wellness initiatives, career development, flexible scheduling, and more. Explore the exceptional benefits and programs available to all employees.

Full-time schedules are available with a hybrid work model, allowing for remote work flexibility up to two days per week after successful training and performance.

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