Club Operations Manager

6 days ago


San Antonio, Texas, United States Taymax Group Full time
Job Summary

Taymax Group is seeking a highly motivated and experienced Club Operations Manager to oversee the day-to-day operations of our fitness center. As a key member of our team, you will be responsible for ensuring an exceptional member experience while driving business growth and profitability.

Key Responsibilities
  • Leadership and Management
    • Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
    • Lead by example, maintaining a positive and motivating work environment, and providing coaching and training to staff members.
  • Customer Service and Experience
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring exceptional customer service at all times.
    • Ensure staff members provide superior customer service, adhering to Taymax Group's values and goals.
  • Operations and Administration
    • Oversee the cleanliness and maintenance of the facility, ensuring a safe and healthy environment for members and staff.
    • Manage marketing efforts, ensuring staff members are aware and trained on all marketing promotions.
    • Authorize expenditures and refunds, and make daily bank deposits.
    • Prepare HR-related forms and send them to the Corporate HR and Payroll Team.
    • Track statistics and reports, providing insights to drive business growth and improvement.
  • Qualifications and Requirements
    • Must be 18 years of age or older, with a high school diploma/GED equivalent and a passion for fitness and health.
    • One to three years of experience in a management role, preferably in the fitness or similar industry.
    • Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
    • Strong leadership, team building, and coaching skills.
    • Exceptional customer service and conflict resolution skills.
    • A hard-working, enthusiastic, and energetic management style.
    • Organization, problem-solving, and planning skills.
    • Ability to work independently as well as part of a team.
    • Must have a valid driver's license, an acceptable driving record, and own reliable means of transportation.
  • Physical Demands
    • Continual standing and walking.
    • Continual talking and listening in person or on the phone.
    • Must be able to lift up to 50 lbs, as well as bend, crouch, and reach on a daily basis.
    • Will occasionally encounter toxic chemicals.


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