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Fitness Operations Supervisor
2 months ago
The Operations Manager plays a crucial role within the management team, collaborating closely with the General Manager to ensure that daily operations are executed seamlessly and effectively.
Key Benefits:
- Performance-based bonuses
- Employee discounts on services
- Opportunities for training and professional development
Join Our Team
The Operations Manager is responsible for fostering a vibrant, welcoming, and friendly environment while being detail-oriented, energetic, and passionate about health and fitness. You will ensure that all members and guests have an exceptional experience and set a positive example for fellow employees.
Essential Requirements:
- Proven experience in management or operational roles
- Strong customer service orientation
- Excellent verbal and written communication skills
- Background in sales and fitness is preferred
- Current CPR/AED certification
Key Responsibilities:
- Maintain comprehensive knowledge of club programs, facilities, schedules, and equipment
- Oversee all operational systems, processes, and policies
- Manage club scheduling and labor edits
- Handle club email communications
- Supervise maintenance and cleaning staff
- Conduct daily walkthroughs of the facility
- Act as a liaison for corporate accounts as needed
- Ensure effective communication of promotions to members and guests
- Conduct membership sales presentations
- Present personal training and group training packages to guests as required
- Engage in community outreach and marketing initiatives
- Welcome all members, guests, and staff with a friendly demeanor
- Check in members and guests following company protocols
- Facilitate member requests or escalate to the General Manager
- Maintain a professional demeanor at all times
- Schedule member services such as tanning
- Process payments for member services in accordance with company policies
- Keep a clean and organized workspace
- Assist with various projects as assigned by club management
- Adhere to all policies and procedures outlined in the Employee Handbook
- Follow all opening and closing procedures
- Contribute to the overall cleanliness of the club on a daily basis
- Participate in regular department meetings and employee training sessions
