Customer Service Associate

2 weeks ago


Cedar City, Utah, United States Kroger Full time
Job Overview

Deliver an exceptional shopping experience by providing outstanding service. Ensure a safe and tidy environment that encourages customer loyalty. Uphold the core values of the organization, including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities
  • Welcome, engage, and assist customers effectively.
  • Process transactions swiftly and accurately at the checkout.
  • Utilize the Point of Sale (POS) system proficiently, managing various payment methods such as Cash, Checks, Credit, Debit, SNAP EBT, and coupons in accordance with company policies.
  • Adhere to company standards regarding cash management and work diligently to minimize loss.
  • Comply with regulations concerning restricted sale items.
  • Notify the appropriate personnel of any pricing inconsistencies.
  • Follow established procedures for handling gift cards and coupons.
  • Stay informed about current promotions and seasonal offers.
  • Comply with all food safety standards and regulations.
  • Support safety initiatives by following safety protocols and reporting any unsafe conditions.
  • Conduct routine maintenance checks on equipment and report any issues.
  • Create a welcoming atmosphere for customers by addressing inquiries about products.
  • Follow all applicable local, state, and federal laws, as well as company guidelines.
  • Must be capable of performing essential job functions with or without reasonable accommodation.
Qualifications

Essential
  • Experience in customer service roles
  • Ability to manage high-pressure situations
  • Strong communication skills
  • Basic math skills (addition, subtraction, counting)
Preferred
  • Previous experience as a Bagger or Courtesy Clerk
About Our Company

As a part of the Kroger family, we are dedicated to serving our customers across various locations. We pride ourselves on fostering diverse teams that share a passion for food and community. Our mission is to nourish the human spirit, and we strive to create memorable experiences for our customers and each other.

We value our employees and are committed to providing the resources needed for personal and professional growth. If you are motivated, community-oriented, and eager to learn, there are numerous opportunities for you to thrive within our organization.

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