Intake Referral Specialist

3 weeks ago

Owensboro, Kentucky, United States Owensboro Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Intake Referral Specialist to join our team at Owensboro Health. As a key member of our healthcare team, you will be responsible for performing new patient intake procedures and identifying suitable candidates for home care services.

Key Responsibilities:
  • Obtain Patient Information: Collect and verify patient demographics, insurance, and medical information to complete the referral process.
  • Insurance Benefits: Obtain initial and ongoing insurance/managed care benefits for insurance providers.
  • Patient Admission: Ensure prompt admission of patients and obtain medical records in a timely manner.
  • Welcome Call: Initiate a welcome call to the patient or patient representative after the intake process and a clinician has been assigned.
  • Patient Support: Assist patients and their representatives with any questions or concerns they may have.
  • Database Management: Maintain and update databases and spreadsheets with current data, pertinent information, and status of the admission referral as necessary.
  • Documentation: Scan patient documentation daily into the electronic medical record (EMR) and correct patient charts with accurate naming conventions.
  • Care Team Support: Provide care teams with reports regarding pending admission, new admission, and outstanding items.
  • Issue Resolution: Collaborate with staff and management to effectively resolve issues impacting patient admission.
  • Admission Denials: Escalate admission denials to leadership for further action.
  • Regulatory Compliance: Comply with all local, state, and federal regulations.
  • Process Improvement: Assist with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  • Referral Relationships: Maintain positive working relationships with current and potential referral sources.
Qualifications:
  • Education: High school diploma, General Equivalency Diploma (GED) or higher required upon hire.
  • Experience: A minimum of 2 years' relevant experience required.
  • Certifications/Licenses: Current licensure or certification in a clinical specialty required upon hire.
  • Driver's License: Valid driver's license and 21 years of age required upon hire.
Skills and Attributes:
  • Critical Thinking: Requires critical thinking skills and decisive judgment.
  • Independence: Works under minimal supervision.
  • Stress Management: Must be able to work in a stressful environment and take appropriate action.
Physical Demands:
  • Standing: Frequently.
  • Walking: Frequently.
  • Sitting: Occasionally.
  • Lifting: Rarely.
  • Carrying: Rarely.
  • Pushing/Pulling: Frequently.
  • Climbing: Occasionally.
  • Bending/Stooping: Frequently.
  • Kneeling: Occasionally.
  • Crouching/Crawling: Occasionally.
  • Reaching: Frequently.
  • Talking: Frequently.
  • Hearing: Frequently.
  • Repetitive Movements: Rarely.
  • Keyboard Data Entry: Frequently.
  • Running: Rarely.
  • Vision: Frequently.
Owensboro Health Core Commitments:

We are committed to upholding the following core values:

  • Integrity: We conduct ourselves with a high level of responsibility, reliability, and honesty because we take seriously the trust of our patients and coworkers.
  • Respect: We value and accept the unique talents and contributions of every patient, customer, and team member in the Owensboro Health community.
  • Teamwork: We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments, and plan the future.
  • Innovation: We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
  • Service: We focus on service to patients, customers, and team members by anticipating their needs, thoughtfully meeting those needs, and continually improving the quality of everything we do.
  • Excellence: We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work, and provide outstanding service.

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