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New Patient Admissions Representative

2 months ago

Owensboro, Kentucky, United States Owensboro Health Full time
Job Overview
As a vital member of our healthcare team, you will be responsible for managing the intake procedures for new patients and determining suitable candidates for home care services. Your role involves evaluating patient referrals to assess their eligibility for admission.

Key Responsibilities
  • Collect comprehensive patient information, including demographics, insurance details, and medical history to complete the referral process.
  • Verify initial and ongoing insurance/managed care benefits with relevant providers.
  • Facilitate timely admissions by ensuring the prompt acquisition of medical records.
  • Conduct welcome calls to patients or their representatives post-intake, once a clinician has been assigned.
  • Address any inquiries from patients and their representatives.
  • Maintain and update databases and spreadsheets with current data and the status of admission referrals.
  • Daily scanning of patient documentation into the electronic medical record (EMR) and ensuring accurate patient charting.
  • Provide the care team with reports on pending admissions, new admissions, and outstanding items.
  • Collaborate with colleagues and management to effectively resolve issues affecting the admission process.
  • Escalate any admission denials to leadership for further consideration.
  • Adhere to all local, state, and federal regulations.
  • Assist in implementing improved workflows and procedures to ensure compliance with admission policies.
  • Foster positive relationships with current and potential referral sources.
Qualifications
  • High school diploma, General Equivalency Diploma (GED), or higher required upon hire.
  • A minimum of 2 years of relevant experience is required.
  • Current licensure or certification in a clinical specialty is required upon hire.
  • Valid driver's license and a minimum age of 21 required upon hire.
Skills and Attributes
  • Demonstrates critical thinking skills and decisive judgment.
  • Ability to work independently with minimal supervision.
  • Capable of functioning effectively in a high-pressure environment.
Physical Requirements
  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Occasionally
  • Lifting: Rarely (0-75 lbs)
  • Carrying: Rarely (0-75 lbs)
  • Pushing/Pulling: Occasionally (0-75 lbs)
  • Climbing: Occasionally
  • Bending/Stooping: Frequently
  • Kneeling/Crouching: Occasionally
  • Repetitive Movements: Frequently
  • Vision: Required for various tasks including depth perception and color distinction.
Owensboro Health Core Values
INTEGRITY - We uphold a high standard of responsibility, reliability, and honesty, valuing the trust of our patients and coworkers.

RESPECT - We appreciate the unique talents and contributions of every patient, customer, and team member within the Owensboro Health community.

TEAMWORK - We cultivate a spirit of collaboration and fellowship, working together to overcome challenges and achieve shared goals.

INNOVATION - We encourage original ideas and creative solutions that enhance our daily operations and support the mission of Owensboro Health.

SERVICE - We prioritize service to patients, customers, and team members by anticipating their needs and continuously improving our quality of care.

EXCELLENCE - We strive to exceed basic expectations, expanding our knowledge and delivering exceptional work and service.