Front Desk Representative

4 days ago

Ashland, Ohio, United States Lithia Springs Resort Full time
Front Desk Agent Job Description

We are seeking a professional and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.

Key Responsibilities:
  • Greet and check guests in/out efficiently and professionally
  • Process guest payments and obtain necessary identification
  • Communicate and fulfill special guest requests
  • Respond to guest inquiries promptly and positively
  • Manage and resolve guest complaints professionally and courteously
  • Answer phone calls promptly and route them appropriately
  • Promote hotel amenities, events, and special packages
  • Communicate effectively with other shifts
  • Complete daily checklist tasks
  • Handle cash transactions accurately
  • Post charges to guest accounts
  • Reconcile shift transactions and prepare cash drops
  • Drive company vehicles as needed
  • Manage guest mail, messages, and wake-up calls
  • Perform additional duties as assigned
Additional Responsibilities:
  • Maintain a clean and organized work area
  • Conduct yourself professionally at all times
  • Ensure a safe working environment
  • Foster good working relationships with all departments
  • Comply with all hotel policies and procedures

As a Front Desk Agent, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service to our guests. If you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity.

Why work for us?

  • A Retirement plan through the company sponsored 401k plan which includes a company match
  • Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
  • Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
  • Great EAP Benefits, day one - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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