Guest Services Representative

4 days ago


Ashland, Ohio, United States Compass Group, North America Full time
Job Summary:

As a Guest Services Representative with Compass Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out, resolving guest challenges, and promoting hotel services and amenities.

Key Responsibilities:
Complete the registration/check-in process by inputting and retrieving information from a computer system
Ensure rooms and services are correctly accounted for within guest statement
Assist guests with check out payments or charges
Provide guests with information about the facility, services, and amenities
Receive and respond to special requests from guests
Maintain adequate supplies and functional equipment at the Front Desk

Requirements:
Previous hospitality experience is preferred, but not required
Ability to work a part-time schedule, including weekends and holidays
Strong communication and problem-solving skills

Benefits:
Competitive hourly rate
Free meals, uniforms, and laundering service
Opportunities for advancement and professional growth

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with Compass Group, North America.

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