Front Desk Representative

5 days ago

Ashland, Ohio, United States Lithia Springs Resort Full time
Front Desk Agent Job Description

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:
  • Guest Check-In/Check-Out: Greet and check guests in/out efficiently and professionally, ensuring accurate and timely information and services.
  • Payment Processing: Process guest payments and obtain necessary identification, maintaining a high level of security and confidentiality.
  • Special Requests: Communicate and fulfill special guest requests, responding promptly and positively to ensure guest satisfaction.
  • Guest Inquiries: Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Complaint Resolution: Manage and resolve guest complaints professionally and courteously, ensuring a positive outcome for the guest.
  • Phone Calls: Answer phone calls promptly and route them appropriately, ensuring efficient communication and resolution.
  • Amenity Promotion: Promote hotel amenities, events, and special packages to guests, enhancing their overall experience.
  • Shift Communication: Communicate effectively with other shifts, ensuring seamless transitions and maintaining a high level of service.
  • Daily Tasks: Complete daily checklist tasks, maintaining a clean and organized work area.
  • Cash Handling: Handle cash transactions accurately, reconciling shift transactions and preparing cash drops as needed.
  • Vehicle Operations: Drive company vehicles as needed, ensuring safe and responsible operation.
  • Guest Services: Manage guest mail, messages, and wake-up calls, providing exceptional service and attention to detail.
Additional Responsibilities:
  • Work Environment: Maintain a clean and organized work area, ensuring a safe and healthy working environment.
  • Professional Conduct: Conduct yourself professionally at all times, adhering to company policies and procedures.
  • Teamwork: Foster good working relationships with all departments, promoting a positive and collaborative work environment.
  • Compliance: Comply with all hotel policies and procedures, ensuring a high level of service and quality.

We offer a competitive hourly wage and a range of benefits, including a retirement plan, local discounts, paid time off, and great EAP benefits. We are an equal opportunity employer and welcome applications from all qualified candidates.

  • Front Desk Representative

    2 weeks ago

    Ashland, Ohio, United States UpperKuts Boxing Club Full time

    About UsUpperkuts Boxing Club is a premier boxing gym in Massachusetts, dedicated to providing a supportive environment for members to achieve their fitness goals. We're seeking a friendly and organized Front Desk Associate to be the first point of contact for our members and guests.Job DescriptionAs a Front Desk Associate, you'll play a vital role in...

  • Front Desk Representative

    2 weeks ago

    Ashland, Ohio, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in...

  • Front Desk Representative

    4 days ago

    Ashland, Ohio, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a professional and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to...

  • Front Desk Representative

    3 weeks ago

    Ashland, Ohio, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Guest...

  • Front Desk Representative

    4 weeks ago

    Ashland, Ohio, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Guest...

  • Front Desk Representative

    3 weeks ago

    Ashland, Ohio, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out in a friendly and efficient manner.Obtain guest identification and credit/check approval as directed by...

  • Front Desk Representative

    3 weeks ago

    Ashland, Ohio, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out of the hotel in a friendly and efficient manner.Obtain guest identification and credit/check approval as...

  • Front Desk Representative

    4 weeks ago

    Ashland, Ohio, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience from check-in to check-out.Key Responsibilities:Guest...

  • Front Desk Representative

    2 weeks ago

    Ashland, Ohio, United States Ashland Hills Hotel Full time

    Front Desk Agent Job DescriptionWe are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to...

  • Front Desk Representative

    2 weeks ago

    Ashland, Ohio, United States Ashland Hills Hotel Full time

    Front Desk Agent Job DescriptionWe are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to...

  • Front Desk Coordinator

    4 weeks ago

    Ashland, Ohio, United States North American Dental Group Full time

    Transforming the Dental ExperienceWe're seeking a skilled Front Desk Coordinator to join our team at North American Dental Group. As a key member of our front office team, you'll play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.Key Responsibilities:Provide top-notch customer service, ensuring...

  • Front Desk Coordinator

    3 weeks ago

    Ashland, Ohio, United States North American Dental Group Full time

    Transforming the Dental ExperienceWe are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at North American Dental Group. As a key member of our front office team, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.Responsibilities:Provide exceptional...

  • Front Desk Coordinator

    4 weeks ago

    Ashland, Ohio, United States Brethren Care Village Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Concierge to join our team at Brethren Care Village. As a key member of our Health Care Center, you will be responsible for providing exceptional customer service, coordinating scheduling, and ensuring the smooth operation of our nursing units.Key ResponsibilitiesMaintain accurate...

  • Customer Service Representative

    2 weeks ago

    Ashland, Ohio, United States US Cabinet Depot Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Front Desk Representative to join our team at US Cabinet Depot in Ashland, VA. In this dynamic role, you will be the primary point of contact for our customers and clients, providing exceptional service while managing front desk operations.Key Responsibilities:Front Desk...

  • Guest Services Representative

    4 days ago

    Ashland, Ohio, United States Compass Group, North America Full time

    Job Summary: As a Guest Services Representative with Compass Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out, resolving guest challenges, and promoting hotel services and amenities. Key Responsibilities: Complete the registration/check-in process by...

  • Guest Services Representative

    2 weeks ago

    Ashland, Ohio, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at the Warren Conference Center and Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay.Key Responsibilities:Check guests in and out of the...

  • Medical Assistant

    4 weeks ago

    Ashland, Ohio, United States University Hospitals Full time

    About the RoleThis position is responsible for providing comprehensive support to the medical team at Ashland Family Practice and UH Samaritan Primary Care. As a Medical Assistant, you will be the first point of contact for patients, handling front desk duties, scheduling appointments, and collecting patient information.Key ResponsibilitiesManage patient...

  • Guest Services Representative

    1 month ago

    Ashland, Ohio, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at the Warren Conference Center and Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay.Key Responsibilities:Check guests in and out of the...

  • Medical Assistant

    3 days ago

    Ashland, Ohio, United States University Hospitals Health System Full time

    Job SummaryThis role is responsible for providing administrative support to the medical team at Ashland Family Practice. The successful candidate will be responsible for managing patient flow, performing front desk duties, and assisting with medical procedures.Key ResponsibilitiesManage patient flow and coordinate appointmentsPerform front desk duties,...

  • Medical Assistant

    6 days ago

    Ashland, Ohio, United States University Hospitals Full time

    Job SummaryThis role is responsible for providing clinical support to the Gastroenterology department at University Hospitals. The successful candidate will be responsible for facilitating patient flow, assisting with front desk duties, and performing other tasks as assigned.Key ResponsibilitiesManage patient flow and facilitate unit operationsAssist with...