Support and Service Coordinator

3 weeks ago

Milwaukee, Wisconsin, United States Wisconsin Community Services Full time
Job Description

We are seeking a highly skilled and compassionate Support and Service Coordinator to join our team at Wisconsin Community Services. As a Support and Service Coordinator, you will play a vital role in providing support and services to children and youth with disabilities, emotional, physical, and life needs.

Key Responsibilities:

  • Coordinate and facilitate services with the child and family to meet their identified needs.

  • Provide family-centered, trauma-informed, strength-based, culturally intelligent services through monthly collateral contact, direct contact with the family a minimum of every three months, face-to-face contact at least every six months (with the child or youth), and at least one of the face-to-face contacts is required annually to take place at the child and family's place of residence.

  • Provide services in the community focused on promoting inclusion and access in the community and youth's home.

  • Assist in establishing and maintaining all aspects of program functional and financial eligibility.

  • Assess and periodically reassess the child's or youth's health, safety, and functional capacity.

  • Identify vulnerable and high-risk children and ensure heightened care coordination, collaborating with other agencies when applicable.

  • Provide crisis and critical incident intervention and resolution.

  • Mandated reporter responsibilities include making reports of mental health, safety, or well-being of a child or youth to the Wisconsin Department of Health Services.

  • Develop and execute family-centered service plans to meet the individualized needs of the youth and family.

  • Authorize support and services provided through the CLTS Program.

  • Manage the coordination of benefits for the supports and services in the service plan to ensure high-quality services.

  • Provide advocacy and resources to the child or youth and their family and/or advocates to independently obtain access to services and support, regardless of funding source.

  • Provide transitional support for the CLTS Program enrollment and disenrollment.

  • Complete all required training, including CLTS-specific training and shadowing, functional screen training, and mandated reporter training.

  • Compile and maintain required documentation, completing all paperwork in a strength-based and youth/family-centered manner.

  • Follow all SSC policies and procedures outlined by Milwaukee County Children Youth and Family Services.

Requirements:

  • Bachelor's degree in a health or human services-related field and one year of experience working with individuals with disabilities.

  • Complete all mandatory CLTS training and shadowing.

  • Working knowledge of computer applications preferred (Windows and Microsoft Word).

  • Ability to provide strength-based, family-centered, trauma-informed, and culturally sensitive services to children and families with disabilities, emotional, physical, and life needs.

  • Knowledge and skills to work with children, young adults, and families.

  • Valid driver's license, automobile, and insurance sufficient to meet agency requirements.

  • Meet all employee requirements, including references, criminal background check, and driver's license check.

Working Conditions:

Work is performed primarily in a busy office environment serving children, young adults, and families. Some of the work is done stationary at a desk using a computer; requires outreach in the community and families' homes; much of the outreach is done throughout Milwaukee County neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule includes some hours outside the normal work schedule on evenings and weekends.

Physical Demands:

Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required.

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