Customer Experience Representative

5 days ago


Las Vegas, Nevada, United States The Source+ Holding Full time
Customer Experience Agent 1 Job Description

A Customer Experience Agent 1 is the primary point of contact for customers in our retail stores. This role requires an exceptional customer service professional who can provide education and knowledge to customers while ensuring compliance with NV State regulations.


Key Responsibilities:
  • Customer Greeting and Check-in: Greet customers in a warm and sincere manner, collecting necessary information for compliance.
  • Product Eligibility and Documentation: Scan IDs and document customer eligibility for purchasing products.
  • Phone Inquiries and Routing: Manage inbound phone inquiries and route calls accordingly.
  • Store Maintenance: Ensure common areas are clean and stocked with necessary supplies.
  • Marketing and Advertising: Create marketing materials for display within the dispensary.
  • Compliance and Adherence: Adhere to all State and local Cannabis and Recreational Department of Health and Cannabis laws.
  • Professional Development: Participate in ongoing education and professional development as needed.
  • Teamwork and Attitude: Maintain a positive attitude that promotes teamwork and collaboration.

Work Environment and Physical Demands:
  • This role is based in a retail dispensary store environment.
  • The physical demands of this role include lifting up to 50 pounds occasionally and carrying, bending, standing, filing documents, lifting, and pushing/pulling as needed.

Requirements and Qualifications:
  • Must be 21 years of age.
  • High School Diploma or equivalent.
  • Superior customer service skills and phone etiquette.
  • Experience interacting with customers, fulfilling customer requests, and addressing customer issues, questions, or suggestions.
  • Ability to handle high-stress situations and a busy atmosphere.
  • Ability to stand on feet for the full shift.
  • Helpful attitude, friendly demeanor, and self-motivated.
  • Highly professional and dependable with excellent communication and problem-solving skills.
  • Strong organizational and time management skills are a plus.

Security Clearance and Work Authorization:
  • Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.
  • Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health.

The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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