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Customer Service Representative

2 months ago

Las Vegas, Nevada, United States Mutual of Omaha Mortgage Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Mutual of Omaha Mortgage. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, handling a high volume of inbound and outbound calls, and meeting daily qualitative and quantitative targets.

Key Responsibilities
  • Handle a large volume of calls in a timely manner, providing accurate and helpful information to customers
  • Build positive relationships with customers by going above and beyond to meet their needs
  • Meet daily targets for customer service, productivity, and quality
Requirements
  • Previous sales or customer service experience, preferably in a call center environment
  • Strong communication and interpersonal skills, with the ability to work in a fast-paced environment
  • Computer literacy and proficiency in Microsoft Office, particularly Outlook
What We Offer
  • A competitive hourly rate of $14-$18, plus bonus opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401K, and FSA
  • A dynamic and supportive work environment, with opportunities for growth and development
About Us

Mutual of Omaha Mortgage is a Fortune 300 company that values its employees and customers. We are committed to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.