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Customer Experience Representative

2 months ago

Las Vegas, Nevada, United States Mediabistro Full time
About the Role

We are seeking a highly motivated and results-driven Customer Experience Representative to join our team. As a key member of our sales and retention team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and providing exceptional customer service to drive customer satisfaction and loyalty.

Key Responsibilities
  • Build and maintain strong relationships with customers to understand their needs and preferences
  • Identify opportunities to upsell and cross-sell our products and services to drive revenue growth
  • Provide exceptional customer service to drive customer satisfaction and loyalty
  • Work closely with internal stakeholders to resolve customer issues and concerns
  • Meet or exceed sales and retention targets
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 1 year of sales or customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales and retention targets
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment