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Customer Service Representative
2 months ago
We are seeking a highly skilled Call Center Representative to join our team at Mercedes-Benz of Henderson. As a key member of our sales team, you will be responsible for building strong relationships with customers, driving sales, and providing exceptional customer service.
Key Responsibilities:- Respond to customer inquiries and establish follow-up appointments to drive sales.
- Utilize CRM tracking system to manage customer interactions and follow up on leads.
- Provide customers with product information and direct them to dealership resources.
- Present financing options to customers based on their needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team development sessions to improve relationships with teammates, sales teams, and dealership management.
- At least one previous role in customer service experience.
- Excellent teamwork and communication skills.
- Prompt and courteous demeanor.
- Positive and hardworking personality.
- Strong computer skills.
- Valid driver's license.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- 401(k) plan.
- 401(k) matching.
- Flexible spending account.
- Professional development assistance.
- Life insurance.
- Employee assistance plan.
- Disability insurance.
At Mercedes-Benz of Henderson, we value our employees and provide a supportive work environment that fosters productivity, creativity, and personal and professional growth. We are an Equal Opportunity Employer.