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Customer Service Representative

1 month ago

Las Vegas, Nevada, United States Mercedes-Benz of Henderson Full time
Job Title: Call Center Representative

We are seeking a highly skilled Call Center Representative to join our team at Mercedes-Benz of Henderson. As a key member of our sales team, you will be responsible for building strong relationships with customers, driving sales, and providing exceptional customer service.

Key Responsibilities:
  • Respond to customer inquiries and establish follow-up appointments to drive sales.
  • Utilize CRM tracking system to manage customer interactions and follow up on leads.
  • Provide customers with product information and direct them to dealership resources.
  • Present financing options to customers based on their needs.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Participate in team development sessions to improve relationships with teammates, sales teams, and dealership management.
Requirements:
  • At least one previous role in customer service experience.
  • Excellent teamwork and communication skills.
  • Prompt and courteous demeanor.
  • Positive and hardworking personality.
  • Strong computer skills.
  • Valid driver's license.
Benefits:
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid time off.
  • 401(k) plan.
  • 401(k) matching.
  • Flexible spending account.
  • Professional development assistance.
  • Life insurance.
  • Employee assistance plan.
  • Disability insurance.

At Mercedes-Benz of Henderson, we value our employees and provide a supportive work environment that fosters productivity, creativity, and personal and professional growth. We are an Equal Opportunity Employer.