Shift Leader

4 weeks ago


Atlanta, Georgia, United States Coffee Cafe Chunara Food Group Full time

As a Shift Leader at Coffee Cafe Chunara Food Group, you will be responsible for coaching Crew Members to execute operational standards and deliver exceptional guest experiences.

Key Responsibilities:

Team Environment - Foster a positive team culture by communicating effectively, providing feedback, and recognizing achievements. Deploy team members to meet guests' needs and service standards.

Operations Excellence - Prioritize guest satisfaction and drive a sense of urgency among team members. Reinforce the use of systems and procedures to ensure quality, service, and cleanliness standards.

Profitability - Ensure restaurant standards and marketing initiatives are executed during shifts. Monitor labor costs, food costs, and cash, and report equipment issues and Crew Member performance feedback.

Qualifications:

Requirements:

  • Fluent English language skills
  • Math and writing skills
  • Restaurant, retail, or supervisory experience preferred
  • At least 18 years of age (where applicable)
  • High school diploma (or equivalent)

Competencies:

  • Guest Focus - anticipate and understand guests' needs
  • Passion for Results - set compelling targets and deliver on commitments
  • Problem Solving and Decision Making - make good decisions based on analysis and experience
  • Building Effective Teams - enable team members to make decisions and celebrate success

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