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Cafe Supervisor

1 month ago

Atlanta, Georgia, United States BNED Full time

Job Summary

Barnes & Noble College is seeking a resourceful and driven team member to work as a part-time Cafe Supervisor in our BNC Starbucks Licensee Cafe. As a Cafe Supervisor, you will provide assistance to the management team, have oversight for team members, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Responsibilities

  • Support the management team and be a resource for all departments.
  • Model customer service and drive sales.
  • Help train and oversee the daily work activity of team members.
  • Maintain a working knowledge of cafe operations and assist in the preparation and serving of food and drinks.
  • Assist with assigning work and providing focused direction to team members.
  • Help resolve customer issues and complaints.
  • Operate equipment, troubleshoot breakdowns, and maintain supplies.
  • Maintain a safe and healthy work environment.
  • Replenish customer service stations and assist with processing sales transactions.

Requirements

  • Customer service experience in a retail or restaurant environment.
  • Prior supervisor or manager experience.
  • High-energy, friendly personality with strong communication skills.
  • Excellent customer service and communication skills.
  • Strong interpersonal, communication, organizational, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.