Customer Service Operations Manager
3 weeks ago
At GetixHealth, we are seeking a highly skilled and experienced Customer Service Operations Manager to join our team. This is a full-time position based in the United States, and the salary range for this role is $65,000 - $85,000 per year, depending on experience.
The Customer Service Operations Manager will play a crucial role in ensuring the success of our customer service department and the company as a whole. They will work closely with our representatives and supporting staff to ensure that every aspect of the process is working efficiently and effectively. This includes communicating with clients directly, as well as with upper management when necessary.
The ideal candidate will have a minimum of 5 years of customer service experience, with at least 2 years of management experience at a Team Lead or Supervisor level. They will also possess outstanding listening, communication, and problem-solving skills, as well as knowledge of all federal, state, and local healthcare laws and regulations.
The Customer Service Operations Manager will be responsible for setting and monitoring production and quality goals for the department, as well as monitoring inventory to ensure that all accounts are receiving the necessary calls and touches. They will also compile and provide operations reporting to management as needed, and assist the Manager and/or Assistant Director with the daily running of the call center.
In addition, the Customer Service Operations Manager will act as a backup when the Manager or Assistant Director is not available, and will help manage call queues by ensuring that Team Leads are monitoring and managing their staff for optimal production and efficiency. They will also conduct random call audits to ensure that the department's level of quality meets the standards set.
Preferred skills and qualifications for this role include ability to motivate staff, prior management experience, outstanding listening and communication skills, and knowledge of all federal, state, and local healthcare laws and regulations. The ideal candidate will also be proficient in EXCEL and have effective organizational skills and detail-oriented.
GetixHealth is an equal opportunity employer, and we are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and provide opportunities for career advancement and professional growth. If you are a motivated and experienced customer service professional looking for a challenging and rewarding role, we encourage you to apply for this position.
The job description includes:
- Company Overview: GetixHealth is a leading healthcare company that provides innovative solutions to healthcare providers and patients.
- Salary: $65,000 - $85,000 per year, depending on experience.
- Job Description: The Customer Service Operations Manager will play a crucial role in ensuring the success of our customer service department and the company as a whole.
- Required Skills and Qualifications: Minimum 5 years of customer service experience, at least 2 years of management experience, outstanding listening and communication skills, knowledge of healthcare laws and regulations, and proficiency in EXCEL.
- Benefits: GetixHealth offers a competitive salary, excellent benefits package, and opportunities for career advancement and professional growth.
- Others: GetixHealth is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment.
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