Associate Account Manager

4 weeks ago


Elk Grove Village, Illinois, United States ADP Full time
About the Role

At ADP, we're driven by your success. We engage your unique talents and perspectives, and we welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Key Responsibilities
  • Ensure client satisfaction and maximize performance by providing expert guidance and support.
  • Act as a subject matter expert, resolving issues related to features, functionality, and client knowledge.
  • Coordinate and facilitate regular proactive meetings with client decision-makers to drive growth and success.
  • Manage client-level projects, train and mentor account managers, and assist with the development of procedures and documentation.
  • Effectively handle all client inquiries with quality and within established SLAs.
  • Proactively contact and visit high-profile clients to ensure satisfaction and retention.
What We Offer

This role is hybrid and available in multiple locations, including Maitland, Tempe, Elk Grove Village, and El Paso. ADP is committed to an inclusive, diverse, and equitable workplace, and we provide equal employment opportunities regardless of any protected characteristic.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.


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