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Account Service Manager

1 month ago

Elk Grove Village, Illinois, United States RESULTICKS Full time
Job Title: Account Service Manager

About the Role:

As a key member of our team, you will be responsible for ensuring the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for Resulticks clientele.

Key Responsibilities:

* Complete the Resulticks employee training program with flying colors and become a subject matter expert in Resulticks' capabilities and services.
* Gather clients' campaign requirements while suggesting ideas for improved communication and customer engagement.
* Communicate clients' desired outcomes to the internal development teams.
* End-to-end omnichannel digital marketing campaign management, including setup and execution, A/B testing, performance assessment, data analysis, and reporting.
* Work closely with the project team to continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.
* Ensure the effectiveness of communication as well as campaign execution as per the SOW.
* Ensure adherence to project timelines, procedural best practices, quality standards.
* Manage client projects and campaigns to ensure they are completed and profitable.
* Manage customer expectation with respect to deliverables.
* Manage the invoicing and billing process for existing accounts.

Requirements:

* A bachelor's degree in a relevant discipline, such as Communication, Marketing, Business, Computer Science, or Data Science.
* Ad Agency experience, a minimum of 3 years in Client Services or Account Management.
* Ability to 'talk shop' with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
* Digital marketing campaign management experience, including general knowledge of digital design.
* Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
* Personable with good project management, analytical, and problem-solving skills.
* Phenomenal written and oral communication, plus great presentation & negotiation skills.
* Must be energetic, self-motivated, and flexible, with the ability to work with multidisciplinary stakeholders.
* Expertise in general business applications, including Power Point, Excel, and Word.

What We Offer:

* A dynamic and global work environment.
* Opportunities for professional growth and development.
* A competitive compensation package.

Equal Opportunity Employer:

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.