Computer Systems Analyst

21 hours ago

Milton, Massachusetts, United States Storage Strategies Inc Full time
Job Summary

Storage Strategies Inc is seeking a highly skilled Computer Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company goals.

Key Responsibilities
  • Provide technical support to internal and external clients, including troubleshooting and resolving issues with computer systems and software.
  • Act as a primary point of contact for incoming helpdesk phone calls and emails, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Configure and deploy workstations and laptops, ensuring all systems are up-to-date and running smoothly.
  • Provide onsite support to client locations as needed, ensuring all technical issues are resolved efficiently and effectively.
  • Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
  • Support various customer software and hardware, including working with third-party service providers to expedite customer solutions.
  • Regularly perform scheduled maintenance on desktops, laptops, and servers to ensure optimal performance and security.
  • Scan and maintain machines for security purposes, ensuring all systems are up-to-date with the latest security patches and updates.
  • Provide technical assistance for common application and hardware issues, including troubleshooting and resolving issues with video tele-conference systems.
  • Research best practices for applications and systems, ensuring all technical solutions are implemented in accordance with industry standards.
  • Maintain confidential information as needed, adhering to all company policies and procedures.
  • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance, ensuring all technical solutions are implemented efficiently and effectively.
  • Escalate issues to Advanced Services and the Management team as appropriate, ensuring all technical issues are resolved in a timely and professional manner.
Requirements
  • Education: DoD8570 IAT Level II (e.g. Sec+)
  • Clearance: Secret
  • 1-3 years' experience in Technical Support or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
  • Demonstrate initiative and be results-oriented with flexibility and tenacity.
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability.
  • Strong analytical skills, including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
  • Ability to manage own projects, including communications to customers, as well as work as part of a larger team managed by a project manager.
  • Required to stand, walk, and sit; communicate verbally both in person and by telephone; use hands to finger, handle, or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
  • Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

Storage Strategies Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Storage Strategies Inc is a HUBZone small business that provides professional services, including systems engineering, information systems integration, and technology management services. We offer a generous array of benefits, including Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. We provide Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh, and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

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