Technical Support Specialist

2 weeks ago


Milton, Massachusetts, United States firstPRO, Inc Full time

Company Overview

firstPRO, Inc. is seeking a dedicated Help Desk Analyst to provide exceptional technical support and assistance.

Position Summary

The Help Desk Analyst will play a vital role in supporting technology initiatives and operational projects. This position involves delivering user training as required and assisting in the oversight of security systems and alerts.

Key Responsibilities

  • Implement best practices and policies tailored to organizational needs and industry standards.
  • Diagnose and resolve a range of complex technical issues for end users; provide training as necessary.
  • Deliver outstanding customer service by addressing user inquiries and concerns in a professional manner.
  • Create and maintain documentation for standard operating procedures.
  • Collaborate with users and IT personnel to identify and develop specific information system requirements.
  • Recommend and execute upgrades, repairs, and improvements for PCs and peripheral devices.
  • Conduct installation, configuration, and troubleshooting for various hardware and software.
  • Assist in the deployment of systems including applications, databases, and networks.

Qualifications

  • A minimum of 2 years' experience in an IT Help Desk role or a comparable position.
  • Strong understanding of computer hardware, operating systems, and software applications.
  • Proficient in diagnosing hardware and software issues across desktops, laptops, and peripherals.
  • Basic knowledge of networking principles and protocols.
  • Familiarity with remote support tools and techniques.
  • Excellent communication skills, with the ability to convey technical information clearly and effectively.


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