Computer Systems Analyst

16 hours ago


Milton, Massachusetts, United States DirectViz Solutions Full time
Job Title: Computer Systems Analyst

DirectViz Solutions, a leading government contractor, is seeking a highly skilled Computer Systems Analyst to join our team at our Whiting Field, FL location.

Job Summary:

We are looking for a talented individual to provide superior customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company goals.

Key Responsibilities:
  • Provide technical assistance for common application and hardware issues.
  • Configure and deploy workstations and laptops.
  • Support various customer software and hardware as needed.
  • Regularly perform scheduled maintenance on desktops, laptops, and servers.
  • Scan and maintain machines for security purposes.
  • Provide technical assistance for common application and hardware issues.
  • Research best practices for applications.
  • Maintain confidential information as needed.
  • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
  • Escalate issues to Advanced Services and the Management team as appropriate.
Requirements:
  • DoD8570 IAT Level II (e.g., Sec+)
  • Clearance: Secret
  • 1-3 years' experience in Technical Support or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
  • Demonstrate initiative and be results-oriented with flexibility and tenacity.
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability.
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.
Physical and Mental Qualifications:
  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard).
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language.
  • Execute tasks independently and work as a team.
  • Learns and remembers routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation.



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