Technical Support Specialist
2 months ago
Company Overview
firstPRO, Inc. is seeking a dedicated Help Desk Analyst to join our team. This position involves working closely with technology and operational initiatives.
Position Summary
The Help Desk Analyst will play a crucial role in assisting with various technology projects and providing training to end users as necessary. This role also includes supporting the monitoring of security systems and responding to alerts.
Key Responsibilities
- Implement best practices and policies tailored to organizational needs.
- Diagnose and resolve a range of complex technical issues faced by end users; provide training as required.
- Deliver exceptional customer service by professionally addressing inquiries and concerns.
- Create and maintain documentation for standard operating procedures.
- Collaborate with users and IT personnel to identify and develop specific system requirements.
- Recommend and execute improvements, upgrades, and repairs for PCs and related hardware.
- Oversee the installation, configuration, and troubleshooting of PCs, mobile devices, and peripherals.
- Assist in the deployment of systems, including applications and networks.
Qualifications
- A minimum of 2 years' experience in an IT Help Desk role or a comparable position.
- Strong understanding of computer hardware, operating systems, and software applications.
- Proficient in diagnosing hardware and software issues across various devices.
- Basic knowledge of networking principles and protocols.
- Familiarity with remote support tools and methodologies.
- Excellent communication skills, with the ability to convey technical information clearly.
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