Hotel Operations Manager

4 days ago


Arlington, Virginia, United States Residence Inn Arlington Full time
Job Summary

The General Manager is responsible for overseeing the overall operations of the Residence Inn Arlington hotel, ensuring that it runs smoothly and efficiently. This includes managing the hotel's financial performance, guest satisfaction, and employee development.

Key Responsibilities
  • Financial Management: Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
  • Guest Satisfaction: Ensure that all employees are attentive, friendly, courteous, and efficient in their interactions with guests. Conduct regular inspections to ensure the cleanliness and maintenance of the physical property.
  • Employee Development: Develop managers for future advancement through competency training and corporate sponsored training programs. Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Hotel Sales: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
  • Leadership: Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effective training according to Highgate Hotel standards. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Requirements
  • Experience: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Skills: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Education: High school diploma or equivalent required; college degree preferred.


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