Hotel Operations Director
7 days ago
Highgate Hotels, a premier real estate investment and hospitality management company, is seeking an experienced Executive Hotel Manager to lead our team at Residence Inn Arlington.
Job Summary:The Executive Hotel Manager is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development.
Key Responsibilities:- Hotel Operations: Oversee daily hotel operations, ensuring seamless execution of tasks and activities.
- Financial Management: Meet all financial review dates and corporate directed programs in a timely fashion, ensuring accurate forecasting and budgeting.
- Team Development: Develop and motivate management personnel, providing coaching, counseling, and discipline as needed.
- Guest Experience: Ensure exceptional guest satisfaction through effective communication, problem-solving, and service recovery.
- Hotel Maintenance: Inspect rooms regularly with the Housekeeping Manager and Property Engineer, ensuring cleanliness and maintenance of the physical property.
- Employee Relations: Foster a positive team-oriented environment, promoting fair and equitable treatment of all employees.
- Business Development: Participate in hotel sales efforts, including calling on top ten accounts and meeting with clients.
- Training and Development: Complete required corporate training modules, becoming certified to train others as needed.
- Communication: Maintain effective communication with all levels of employees and guests, ensuring clear understanding of expectations and goals.
- At least 6 years progressive experience in a hotel or a related field.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
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